Terms & Conditions

Version 3.5

1. Acceptance of Terms

Welcome to Olly Olly. These Terms of Service (“Terms” or “Agreement”) constitute a legally binding agreement between you (“User,” “Customer,” “you,” or “your”) and Olly Olly Inc. and its subsidiaries and affiliates (collectively, “Olly Olly,” “Company,” “we,” “us,” or “our”).

BY CREATING AN ACCOUNT, ACCESSING, OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

If you are using the Services on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the terms “you” and “your” shall refer to that entity.

These Terms are supplemental to and should be read in conjunction with our Privacy Policy, which describes how we collect, use, and protect your information.

2. Services Description

These Terms apply to your use of the Olly Olly platform, mobile applications, websites, and related services (collectively, the “Services”), including:

2.1 Platform Features

GBP Guardian: Google Business Profile optimization, monitoring, protection, suspension alerts, edit detection, and competitive intelligence. Review Engine: Automated review request generation, reputation management, review response tools, and AI-assisted review responses. Social Media Studio: AI-powered content creation, photo-to-video generation, caption writing, scheduling, and multi-platform publishing. Citation Management: Business listing management, duplicate detection, and synchronization across 40+ directories. Competitive Intelligence: Real-time competitor monitoring, ranking tracking, and market analysis. Analytics & Lead Tracking: Call tracking, lead attribution, performance reporting, and ROI measurement. Multi-Location Dashboard: Centralized management for businesses with multiple locations.

2.2 Managed Services

GBP Optimization: Expert management and optimization of Google Business Profiles. Social Media Management: Done-for-you content creation and publishing. SEO Websites: Website development, hosting, and ongoing optimization. Local Services Ads (LSA): Google Local Services Ads management. Paid Search (PPC): Pay-per-click advertising management.

3. Account Registration and Security

3.1 Account Creation

To use certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.3.3 Account Restrictions: You may not share your account credentials with others, create multiple accounts for the same business without authorization, or use another person’s account without permission. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.

4. Content Rights, Licenses, and Intellectual Property

4.1 Your Content

“Your Content” means all data, text, images, photos, videos, audio, graphics, logos, trademarks, and other materials that you upload, submit, post, or otherwise make available through the Services, or that you authorize us to access from connected third-party platforms. You retain ownership of Your Content.

4.2 License Grant to Olly Olly

By using the Services, you grant Olly Olly a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to: use, reproduce, modify, adapt, publish, translate, and distribute Your Content in connection with providing the Services; create derivative works from Your Content, including AI-generated content such as social media posts, captions, videos, and review responses; display and publicly perform Your Content on social media platforms, directories, and other channels you authorize; store, host, and backup Your Content on our systems and those of our Service Providers; analyze Your Content to provide insights, recommendations, and improvements; and use Your Content to train and improve our AI and machine learning models.

This license continues for as long as Your Content remains on our Services, and for a reasonable period thereafter to allow for backup, archival, and legal compliance purposes.

4.3 Photo and Video Rights

When you upload photos or videos to our Services, or authorize us to access them from connected platforms, you represent and warrant that: you own or have obtained all necessary rights, licenses, and permissions to use such media; the media does not infringe any third party’s intellectual property rights, privacy rights, publicity rights, or other legal rights; you have obtained consent from any identifiable individuals appearing in the media for its use as described herein; and you have the right to grant the licenses described herein.

4.4 AI-Generated Content

Our Services may generate content using artificial intelligence, including social media posts and captions, photo-to-video conversions with motion effects, music, and text overlays, review response suggestions, blog posts and website content, and advertising copy. Regarding AI-generated content: Ownership: AI-generated content created through the Services for your use is licensed to you for your business purposes, subject to these Terms. No Exclusivity: Similar AI-generated content may be created for other customers. Third-Party Rights: AI-generated content may incorporate or be derived from third-party materials, including stock media, music libraries, and templates licensed to Olly Olly. Your Responsibility: You are responsible for reviewing AI-generated content before publication and ensuring it is accurate, appropriate, and compliant with applicable laws and platform terms. No Guarantee: We do not guarantee that AI-generated content will be unique, error-free, or suitable for any particular purpose.

4.5 Likeness, Voice, and Persona Rights

If you upload content containing your likeness, voice, image, or other personal attributes, or those of your employees, contractors, or other individuals, you represent and warrant that you have obtained all necessary consents and releases from such individuals, such individuals have agreed to the use of their likeness, voice, or image as described herein, and you will indemnify Olly Olly against any claims arising from the use of such content.

You grant Olly Olly the right to: use, reproduce, modify, and distribute content containing such likenesses in connection with the Services; create AI-generated or derivative content incorporating such likenesses; and display such content on social media, websites, and other authorized channels.

We will not: use your likeness or that of identifiable individuals for purposes unrelated to providing Services to you without additional consent; sell or license your likeness to third parties for their independent use; or create synthetic or “deepfake” content using your likeness without your explicit authorization.

4.6 Music and Audio Rights

Our photo-to-video and content creation tools may incorporate royalty-free music from licensed libraries, stock audio and sound effects, and AI-generated audio. Such audio is licensed for use within the Services and for publication on authorized platforms. You may not extract, download, or use such audio independently outside of content created through the Services.

4.7 Third-Party Content and Trademarks

The Services may display content from third-party platforms, including Google Business Profile content and branding, social media platform content and branding, directory listings and review platform content, and competitor information. Such content remains the property of the respective third parties and is displayed under applicable licenses or fair use principles. Olly Olly does not claim ownership of third-party content. All trademarks, logos, and service marks displayed on the Services are the property of their respective owners.

4.8 Copyright Infringement Claims

If you believe that content on our Services infringes your copyright, please submit a notice to our designated Copyright Agent at legal@ollyolly.com. Your notice must include: identification of the copyrighted work claimed to be infringed; identification of the allegedly infringing material and its location; your contact information; a statement that you have a good faith belief that the use is not authorized; a statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner; and your physical or electronic signature. We will respond to valid DMCA notices in accordance with applicable law.

5. Third-party Platfomrs and Integrations

5.1 Connected Platforms

Our Services integrate with third-party platforms including, but not limited to: Google Services (Google Business Profile, Google Analytics, Google Ads, Google Local Services Ads, Google Search Console); Social Media Platforms (Facebook/Meta, Instagram/Meta, LinkedIn, Twitter/X, TikTok, YouTube); Directories and Review Platforms (Yelp, Apple Maps, Bing Places, Yahoo Local, Nextdoor, BBB, industry-specific directories); and Other Integrations (CRM systems, scheduling software, payment processors, analytics tools).

5.2 Authorization and Access

When you connect third-party accounts to our Services, you expressly authorize Olly Olly to: access, view, retrieve, and download information from these platforms; create, edit, modify, update, and delete content on your behalf; post photos, videos, updates, offers, and promotional content; respond to reviews, questions, and customer inquiries; monitor changes, edits, and activity; receive notifications and alerts; access analytics and performance data; and take actions to optimize your visibility, rankings, and engagement.

You represent and warrant that: you have the authority to grant such access and authorization; you are the rightful owner or authorized administrator of the connected accounts; your use of the Services in connection with such platforms complies with their terms of service; and you will maintain the security of your third-party account credentials.

5.3 Third-Party Terms and Policies

The collection, use, and management of data by third-party platforms is governed by their respective privacy policies and terms of service, not these Terms. You acknowledge and agree that: you are independently bound by each platform’s terms of service and policies; third-party platforms may change their policies, APIs, features, or functionality at any time without notice to us or you; actions taken through our Services are subject to each platform’s review, approval, and enforcement; we cannot control, predict, or guarantee how third-party platforms will respond to any action; third-party platforms may suspend, restrict, or terminate your access at their sole discretion; and we are not responsible for any actions taken by third-party platforms. We strongly recommend that you review the terms and privacy policies of all connected platforms.

6. Google Business Profile Disclaimer and Acknowledgement

THIS SECTION CONTAINS IMPORTANT LIMITATIONS REGARDING GOOGLE BUSINESS PROFILE SERVICES. PLEASE READ CAREFULLY.

6.1 Nature of GBP Services

Olly Olly offers services designed to help optimize, manage, monitor, and protect your Google Business Profile (“GBP”), including but not limited to: profile optimization and updates; photo and post publishing; review monitoring and response; edit detection and alerts; competitive intelligence; ranking and visibility tracking; and suspension alerts and monitoring. THESE SERVICES ARE PROVIDED ON A “BEST EFFORTS” BASIS AND DO NOT CONSTITUTE A GUARANTEE OF ANY KIND.

6.2 No Guarantee Against Suspension

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT: OLLY OLLY CANNOT AND DOES NOT GUARANTEE THAT YOUR GOOGLE BUSINESS PROFILE WILL NOT BE SUSPENDED, RESTRICTED, TERMINATED, OR OTHERWISE ADVERSELY AFFECTED BY GOOGLE.

This includes, but is not limited to, suspensions, restrictions, or adverse actions that may result from: actions taken by Olly Olly through our platform or Services, including but not limited to profile edits, photo uploads, post publishing, review responses, category changes, attribute updates, or any other optimization activities; actions taken by our employees, contractors, or automated systems on your behalf; our access to or management of your GBP through API connections, third-party tools, or direct login; optimization strategies or techniques recommended or implemented by Olly Olly; the volume, frequency, or nature of changes made to your profile through our Services; Google’s interpretation of activity on your profile as suspicious, automated, or violative of their guidelines; Google algorithm changes, policy updates, or enforcement actions that affect profiles managed through third-party platforms; actions by Google that are unrelated to our Services; actions by third parties, including competitors, former employees, or members of the public; inaccurate, incomplete, or outdated information provided by you; your business category, industry, or location being subject to heightened scrutiny by Google; pre-existing issues or violations on your profile; and any other reason whatsoever, whether or not related to our Services.

6.3 Assumption of Risk

BY USING OLLY OLLY’S GBP SERVICES, YOU EXPRESSLY ACKNOWLEDGE AND ASSUME THE RISK THAT:

Google may suspend your profile at any time, for any reason, with or without notice, and Olly Olly has no control over Google’s decisions. Actions we take on your behalf—even those intended to optimize or protect your profile—may trigger a suspension or adverse action by Google, and you agree to hold Olly Olly harmless for any such outcome. Google’s guidelines are subject to interpretation, and actions that comply with guidelines today may be deemed violations tomorrow without notice. Third-party management of GBP profiles carries inherent risks, including the risk that Google may view such management unfavorably. There is no guaranteed method to prevent suspension, and even profiles that fully comply with Google’s guidelines may be suspended. Suspension can result in significant harm to your business, including loss of visibility, rankings, reviews, calls, leads, and revenue. Recovery from suspension is not guaranteed, and reinstated profiles may not regain their previous rankings or visibility.

6.4 No Liability for GBP Suspensions

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLLY OLLY SHALL NOT BE LIABLE FOR ANY:

Google Business Profile suspension, restriction, verification hold, or termination; loss of profile ownership, access, or verification status; loss of reviews, photos, posts, Q&A, or other profile content; loss of rankings, visibility, or map pack positions; loss of calls, leads, customers, or revenue; business interruption or harm to reputation; costs of attempting to recover or reinstate a suspended profile; or any direct, indirect, incidental, special, consequential, or punitive damages.

ARISING FROM OR RELATED TO YOUR USE OF OUR GBP SERVICES, REGARDLESS OF WHETHER SUCH SUSPENSION OR ADVERSE ACTION WAS CAUSED BY, CONTRIBUTED TO BY, OR RELATED TO ACTIONS TAKEN BY OLLY OLLY.

6.5 No Suspension Recovery Guarantee

If your Google Business Profile is suspended: we may, at our sole discretion, attempt to assist with the appeals or reinstatement process; we do not guarantee any outcome of suspension appeals or reinstatement requests; we are not obligated to provide suspension recovery services; additional fees may apply for suspension recovery assistance; and Google has sole authority over reinstatement decisions, and we cannot influence or predict their decisions.

6.6 Your Continued Responsibility

You remain solely responsible for: the accuracy and truthfulness of your business information; compliance with Google’s Terms of Service and Business Profile Guidelines; monitoring your profile and reporting any issues to us promptly; maintaining backup access to your Google account; understanding that use of third-party management services carries risk; and making informed decisions about optimization strategies.

6.7 Acknowledgment and Waiver

BY USING OLLY OLLY’S SERVICES, YOU EXPRESSLY:

ACKNOWLEDGE that you have read and understand this Google Business Profile Disclaimer. ACKNOWLEDGE that Olly Olly cannot guarantee your profile will not be suspended, including as a result of actions taken through our Services. ACCEPT the inherent risks of third-party GBP management. WAIVE any claims against Olly Olly arising from GBP suspension or adverse action by Google. AGREE that this disclaimer is a material term of your agreement with Olly Olly. AGREE that no refunds will be provided if your profile is suspended for any reason. AGREE to indemnify and hold harmless Olly Olly from any claims, losses, or damages arising from GBP suspension.

7. Limitation of Liability and Disclaimers

7.1 Third-Party Platform Actions

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT OLLY OLLY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE RESPONSIBLE, LIABLE, OR HELD ACCOUNTABLE FOR:

Google Business Profile: Profile suspensions, restrictions, verifications, terminations, or removals imposed by Google for any reason whatsoever; suspensions or adverse actions that result from, are caused by, are contributed to by, or are in any way related to actions taken by Olly Olly, including profile edits, optimization activities, photo uploads, post publishing, review responses, or any other actions taken through our platform or Services; suspensions or adverse actions resulting from Google’s interpretation of our management activities as suspicious, automated, or violative of their guidelines; loss of profile ownership, access, verification status, or ranking position; rejection, removal, or modification of photos, posts, reviews, or other content by Google; changes to Google’s algorithms, ranking factors, display preferences, or policies; Google’s interpretation or enforcement of its guidelines; delays or failures in Google’s review, verification, or appeals processes; any action or inaction by Google affecting your profile or visibility; and any outcome of suspension appeals or reinstatement requests, regardless of whether Olly Olly assisted with such appeals.

YOU ACKNOWLEDGE THAT YOU ARE USING OLLY OLLY’S GBP SERVICES AT YOUR OWN RISK AND THAT SUSPENSION IS A POSSIBILITY THAT YOU ACCEPT.

Social Media and Other Platforms: Account suspensions, restrictions, bans, or terminations imposed by any platform; content removals, shadowbanning, or reduced reach; policy violations flagged by any platform, whether or not related to our Services; changes to platform algorithms, features, or functionality; and loss of followers, engagement, or reach.

Directories and Review Platforms: Listing removals, modifications, or inaccuracies; review removals, filtering, or suppression by platforms; citation conflicts, duplicates, or synchronization issues; and platform closures or discontinuation of services.

General Third-Party Actions: Actions taken by competitors, customers, former employees, or other third parties; negative reviews, false claims, or defamatory content posted by third parties; unauthorized access to your accounts not caused by our gross negligence; data breaches or security incidents at third-party platforms; and changes to laws, regulations, or industry standards affecting third-party platforms.

7.2 Review Generation and Reputation Management

Our Services facilitate review requests to your customers. WE EXPRESSLY DISCLAIM ANY GUARANTEE OR WARRANTY REGARDING: whether customers will leave reviews; the content, sentiment, tone, or star rating of reviews received; whether reviews will be published, remain published, or be filtered by platforms; the timing of review publication or display; compliance by your customers with platform-specific review policies; the accuracy or truthfulness of reviews left by your customers; and the impact of reviews on your overall rating or reputation.

YOU ARE SOLELY RESPONSIBLE FOR: ensuring your use of review generation features complies with all applicable laws; compliance with FTC guidelines on endorsements and testimonials; compliance with platform-specific policies regarding review solicitation; obtaining appropriate consent from your customers before sending review requests; the accuracy and validity of customer contact information you provide; not offering incentives for reviews in violation of platform policies; and not engaging in fake review schemes or review manipulation.

7.3 AI-Generated Content

AI-GENERATED CONTENT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DO NOT GUARANTEE THAT AI-GENERATED CONTENT WILL BE: accurate, complete, current, or error-free; original, unique, or non-infringing; suitable for any particular purpose; compliant with any specific laws, regulations, or platform policies; free from bias, offensive content, or inappropriate material; or consistent with your brand voice or messaging.

YOU ARE SOLELY RESPONSIBLE FOR: reviewing all AI-generated content before publication; verifying the accuracy and appropriateness of AI-generated content; ensuring AI-generated content complies with applicable laws and platform terms; and any consequences arising from the publication of AI-generated content.

7.4 Results and Performance

THE SERVICES ARE PROVIDED FOR INFORMATIONAL AND MARKETING PURPOSES. WE EXPRESSLY DISCLAIM ANY GUARANTEE OR WARRANTY OF SPECIFIC RESULTS, INCLUDING BUT NOT LIMITED TO: specific ranking positions on Google Maps, organic search, or any other platform; specific increases or targets for calls, leads, bookings, customers, or revenue; specific return on investment (ROI) or financial outcomes; timeframes for achieving visibility improvements or ranking gains; maintenance of any ranking position achieved; protection against competitive threats, negative reviews, or market changes; specific review counts, ratings, or reputation scores; and specific engagement rates, reach, or social media metrics.

Marketing and SEO results vary significantly based on factors outside our control, including: market conditions and competitive landscape; your business operations, service quality, and customer satisfaction; third-party platform algorithm changes and policy updates; geographic location and local market dynamics; industry trends and seasonality; economic conditions; and your responsiveness and participation in the Services.

PAST PERFORMANCE IS NOT INDICATIVE OF FUTURE RESULTS. Case studies, testimonials, and examples shown are illustrative and may not represent typical results.

7.5 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. OLLY OLLY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE; WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION.

7.6 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: IN NO EVENT SHALL OLLY OLLY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY: INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS; LOSS OF DATA, USE, OR OTHER INTANGIBLE LOSSES; COST OF PROCUREMENT OF SUBSTITUTE SERVICES; DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; OR DAMAGES RESULTING FROM THIRD-PARTY PLATFORM ACTIONS OR POLICIES.

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF OLLY OLLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OLLY OLLY’S TOTAL AGGREGATE LIABILITY for all claims arising out of or related to these Terms or the Services exceed the greater of: the amounts paid by you to Olly Olly in the six (6) months preceding the claim, or One Hundred U.S. Dollars ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

7.7 Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS Olly Olly, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising from or related to: your use of the Services or any activity under your account; your violation of these Terms, any applicable Terms of Service, or any applicable law or regulation; your violation of any third-party platform’s terms of service or policies; content you provide, upload, authorize, or make available through the Services; your customers’ actions, reviews, complaints, or claims; your business operations, services, products, or customer interactions; claims that Your Content infringes any third party’s intellectual property rights, privacy rights, publicity rights, or other legal rights; any claim by any individual whose likeness, voice, or personal information appears in Your Content; third-party claims related to your business, marketing activities, or online presence; your failure to obtain necessary consents or authorizations; any disputes between you and your customers, employees, or contractors; and any Google Business Profile suspension, restriction, or adverse action, regardless of cause.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

By providing your mobile phone number, you expressly consent to receive text messages from Olly Olly at that number, including: service alerts and notifications (profile changes, reviews, competitor activity); account and billing updates; review request reminders and reputation alerts; competitive intelligence alerts; marketing promotions and special offers; and event invitations and webinar reminders.

Message Frequency: Message frequency varies based on your account activity, preferences, and marketing campaigns. You may receive up to 10 messages per week.

Message and Data Rates: Standard message and data rates from your mobile carrier may apply. You are solely responsible for any fees or charges incurred. Olly Olly is not responsible for charges from your carrier.

Opt-Out: Reply STOP to any message to opt out of promotional texts. Reply HELP for assistance. Contact support@ollyolly.com. Opting out of promotional texts will not affect critical service alerts unless you separately opt out of those.

No Guarantee of Delivery: We make reasonable efforts to deliver messages but do not guarantee delivery or timeliness. Factors beyond our control (carrier issues, network congestion, device settings) may affect delivery.

Privacy: Your mobile phone number will not be sold to or shared with third parties for their independent marketing purposes. Mobile information, including opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes outside of providing our Services.

Carriers: Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most major carriers. Coverage may vary.

9. Subscription, Billing, and Payment Terms

9.1 Subscription Plans

The Services are offered on a subscription basis. By subscribing, you agree to pay the applicable fees for your selected plan. Subscription details, including features, limitations, and pricing, are described on our website and/or in your service agreement. Subscription types may include: monthly subscriptions (billed monthly); annual subscriptions (billed annually); multi-year subscriptions (billed per agreement terms); and custom enterprise agreements.

9.2 Free Trials

We may offer free trials of certain Services. During a free trial: you may access specified features for the trial period at no charge; your free trial will end at the conclusion of the trial period and will NOT automatically convert to a paid subscription; to continue using the Services after your trial ends, you must actively subscribe to a paid plan; if you do not subscribe, your access to the Services will be suspended or terminated at the end of the trial period; and free trials are limited to one per customer/business. We reserve the right to modify, suspend, or terminate free trial offers at any time.

9.3 Billing and Payment

Payment Authorization: By providing payment information, you authorize Olly Olly (and our payment processors) to charge the applicable fees to your designated payment method.

Billing Cycle: Fees are billed in advance on a recurring basis according to your subscription term (monthly or annually). Your billing cycle begins on the date you subscribe.

Automatic Renewal and Continuation: Monthly Subscriptions: Your subscription will automatically renew and continue on a month-to-month basis until you cancel. You authorize us to charge your payment method each month at the then-current rates. Annual Subscriptions: At the end of your annual term, your subscription will automatically convert to a month-to-month subscription at the then-current monthly rate. Your subscription will continue on a month-to-month basis until you cancel. You authorize us to charge your payment method each month following the expiration of your annual term. Multi-Year or Custom Agreements: Renewal terms are as specified in your agreement. Unless otherwise stated, multi-year agreements will convert to month-to-month at the then-current rates upon expiration.

You will receive notice before your annual subscription converts to month-to-month billing. If you wish to avoid month-to-month charges, you must cancel before your annual term expires or renew for another annual term (if available).

Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated during checkout. You are responsible for maintaining valid, current payment information.

Failed Payments: If a payment fails, we may: retry the charge; suspend or restrict access to the Services; charge late fees or interest as permitted by law; and terminate your subscription after reasonable notice.

Taxes: Fees are exclusive of applicable taxes (sales tax, VAT, GST, etc.). You are responsible for all taxes associated with your subscription, except for taxes based on Olly Olly’s income.

Price Changes: We may change subscription prices at any time. Price changes will take effect at your next billing period. We will provide at least 30 days’ notice of price increases. Your continued use after a price change constitutes acceptance of the new pricing.

9.4 Cancellation Policy

Notice Requirement: All cancellations require 30 days’ written notice via email to support@ollyolly.com or your account manager.

How to Cancel: You may cancel your subscription by: emailing your account manager directly; emailing support@ollyolly.com; or calling (877) 655-9655. You will be contacted by an Account Manager to finalize the close out of your account. Services will continue to be rendered until your account is formally canceled.

Cancellation During Minimum Term: IF YOU ARE WITHIN YOUR MINIMUM TERM, YOU MAY NOT CANCEL THE SERVICES UNTIL THE END OF YOUR MINIMUM TERM.

To cancel at the conclusion of your Minimum Term, you must provide 30-day written email notice prior to the Minimum Term’s expiration date.

IF YOU CANCEL BEFORE THE END OF YOUR MINIMUM TERM:

The total Fees for the ENTIRE Minimum Term will become immediately due and payable. This includes the full value of any waived months, discounts, or promotional pricing you received. This provision is enforceable regardless of service usage during the Minimum Term. No refunds will be provided for services rendered.

Cancellation After Minimum Term (Month-to-Month): Once your Minimum Term ends, your Agreement automatically renews on a month-to-month basis. Month-to-month service can be canceled at any time by providing 30-day written email notice.

When Cancellation Takes Effect: Once your cancellation request is received: your service will remain active; you will be billed for a final period up to and including your next full billing date following the 30-day notice period; and your subscription will be canceled effective one day prior to your next full billing date after the 30-day notice has been satisfied.

9.5 Refund Policy

NO REFUNDS. ALL FEES ARE NON-REFUNDABLE.

You acknowledge and agree that: all subscription fees, setup fees, and other charges are non-refundable; no refunds will be provided for partial months, partial years, or unused periods; no refunds will be provided if you cancel before the end of your billing period; no refunds will be provided if your account is suspended or terminated for violation of these terms; no refunds will be provided for dissatisfaction with results, rankings, or performance; no refunds will be provided due to third-party platform actions (including Google Business Profile suspensions); no refunds will be provided for unused features or Services; and no credits will be issued for downtime, service interruptions, or technical issues unless otherwise required by law.

Exceptions: Refunds may be issued at Olly Olly’s sole discretion in exceptional circumstances. Any such refund is a one-time courtesy and does not create an entitlement to future refunds.

9.6 Payment Disputes

By using our Services, you acknowledge and agree that you are fully responsible for any disputes initiated with your financial institution regarding payments for services rendered.

Filing a chargeback or payment dispute without first contacting us to address your concerns is a direct violation of this Agreement and may result in: immediate suspension of Services; additional fees to cover administrative costs of dispute resolution; and potential legal action to recover any associated costs or damages.

We maintain comprehensive records of all services provided, including agreements, timelines, deliverables, and communications, which will be submitted as evidence in dispute proceedings. Invalid or fraudulent disputes will be pursued to the fullest extent of the law, and you may be held liable for all legal fees, penalties, and damages incurred.

Billing Disputes: If you believe you have been incorrectly charged, you must contact us at ar@ollyolly.com within 30 days of the charge. Failure to contact us about a charge within 30 days constitutes acceptance of the charge.

9.7 Personal Guarantee

By executing this Agreement, the signer personally and individually undertakes and assumes, jointly and severally with the business on whose behalf the individual is signing, the full performance of this Agreement including payment of all amounts due. This means you are personally responsible for payment obligations if the business fails to pay.

10. Termination

10.1 Termination by You

You may terminate your account and stop using the Services at any time by following the cancellation procedures in Section 9.4. Termination does not entitle you to any refund of fees paid.

10.2 Termination by Olly Olly

We may suspend or terminate your account and access to the Services immediately, without prior notice or liability, for any reason, including but not limited to: violation of these Terms, any applicable Terms of Service, or any applicable agreement; violation of any third-party platform’s terms of service; non-payment or failed payment of fees; fraudulent, illegal, or abusive conduct; conduct that harms or threatens to harm Olly Olly, other users, or third parties; extended periods of inactivity; requests by law enforcement or government agencies; discontinuation or modification of the Services; technical or security issues; or your business closure or bankruptcy.

We may also terminate or suspend Services if: we reasonably believe your use poses a legal or reputational risk; your Google Business Profile or other connected accounts are suspended; you provide false or misleading information; or you engage in review manipulation, fake reviews, or other prohibited practices.

10.3 Effect of Termination

Upon termination of your account: Immediately: Your right to access and use the Services terminates; we may delete or disable your account access; and any pending or scheduled actions (posts, review requests, etc.) may be cancelled. Within 30 Days: We will cease managing your Google Business Profile and connected accounts; we will disconnect integrations with third-party platforms; and you are responsible for resuming independent management of your accounts. Data Retention: We may retain your data as described in our Privacy Policy; we may retain data as required for legal, tax, or compliance purposes; we may retain aggregated or anonymized data indefinitely; and upon written request, we will provide a copy of your data (subject to fees and technical limitations). No Refunds: No refunds will be provided for any reason upon termination. If terminated for cause, any outstanding fees become immediately due. Survival: Sections that by their nature should survive termination will survive, including: Intellectual Property, Limitation of Liability, Indemnification, Disclaimers, Dispute Resolution, and General Provisions.

10.4 Account Reactivation

If your account is terminated or suspended: reactivation is at Olly Olly’s sole discretion; reactivation may require payment of outstanding fees plus a reactivation fee; reactivation may require a new agreement at current pricing; previously accumulated data may not be recoverable; and we are not obligated to reactivate any account.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us at legal@ollyolly.com and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved through good-faith discussion.

11.2 Governing Law

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles.

11.3 Exclusive Venue

Any legal action or proceeding arising under or relating to this Agreement shall be brought exclusively in the state and federal courts located in Wake County, North Carolina. You irrevocably consent to the exclusive jurisdiction and venue of such courts for resolving any disputes arising from this Agreement.

11.4 Class Action and Jury Trial Waiver

IN ANY LEGAL PROCEEDINGS RELATED TO THIS AGREEMENT, YOU AND OLLY OLLY AGREE TO WAIVE ANY RIGHTS TO PARTICIPATE IN ANY CLASS, GROUP, OR REPRESENTATIVE PROCEEDING, AND FURTHER AGREE TO WAIVE ANY RIGHT TO A TRIAL BY JURY.

IMPORTANT: By using our Services, you waive the right to participate in class action lawsuits or jury trials.

11.5 Time Limitation

You must bring any claim or cause of action arising out of or related to these Terms or the Services within one (1) year after the claim arose. Failure to bring a claim within this period constitutes a waiver of such claim.

12. General Provisions

12.1 Entire Agreement: These Terms, together with our Privacy Policy, any applicable service agreements, and order forms, constitute the entire agreement between you and Olly Olly regarding the Services and supersede all prior agreements and understandings.

12.2 Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

12.3 Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by Olly Olly.

12.4 Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

12.5 Force Majeure: Olly Olly will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, pandemics, government actions, labor disputes, internet outages, or third-party platform failures.

12.6 Notices: We may provide notices to you via email, in-app notifications, or by posting on our website. You may provide notices to us at legal@ollyolly.com. Notices are effective upon receipt.

12.7 Relationship of Parties: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Olly Olly. You have no authority to bind Olly Olly in any way.

12.8 Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights in any individual or entity.

12.9 Export Compliance: You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a sanctioned country or on any government prohibited party list.

12.10 Headings: Section headings are for convenience only and do not affect the interpretation of these Terms.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

For material changes, we will: post a prominent notice on our website; send an email notification to account holders; provide an in-app alert; and update the “Effective Date” at the top of these Terms.

Your continued use of the Services after any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services and contact us to close your account.

14. Contact Us

If you have questions, concerns, or requests regarding these Terms, please contact us:

Olly Olly Inc.

Legal Inquiries: legal@ollyolly.com

General Inquiries: support@ollyolly.com

Billing Inquiries: ar@ollyolly.com

Phone: (877) 655-9655

Mailing Address:

Olly Olly Inc.

525 N Tryon St #900

Charlotte, NC 28285

BY USING OUR SERVICES, CREATING AN ACCOUNT, OR OTHERWISE PROVIDING YOUR INFORMATION TO US, YOU ACKNOWLEDGE THAT:

You have read, understood, and agree to these Terms of Service in their entirety. You consent to the collection, use, processing, and sharing of your information as described in our Privacy Policy. You consent to receive communications from us as described in Section 8. You understand and accept the limitations of liability and disclaimers in Sections 6 and 7. You specifically acknowledge and accept the Google Business Profile Disclaimer in Section 6, including the risk that your profile may be suspended due to actions taken through our Services. You agree to indemnify Olly Olly as described in Section 7.7. You understand and agree to the subscription, billing, cancellation, and refund terms in Section 9. You agree to resolve disputes in the state and federal courts of Wake County, North Carolina as described in Section 11. You waive the right to participate in class action lawsuits and jury trials as described in Section 11.4. You are at least 18 years of age and have the authority to enter into this agreement. If accepting on behalf of a business, you have the authority to bind that business to these terms. By providing your phone number, you expressly consent to receive calls and text messages from Olly Olly, including automated marketing messages, at the number provided. Message and data rates may apply. Reply STOP to opt out of promotional messages.

Effective Date: January 13, 2026 | Last Updated: January 13, 2026 | Version: 3.5